What is an IICRC Senior Carpet Inspector
SENIOR CARPET INSPECTORS
Institute of Inspection, Cleaning, and Restoration Certification (IICRC)
Senior Carpet Inspector is the highest level of achievement in the carpet
industry. Senior Carpet Inspectors
are qualified to give an expert opinion on all carpet related problems.
Certified Senior Carpet Inspectors must complete 40-56 hours of classroom
study, pass a comprehensive examination, both written and practical, and submit
a minimum of ten inspection reports for review by their peers. In addition, they must adhere to the IICRC Code of Ethics.
Carpet Inspectors are recognized by all major carpet industry Trade Associations
including the Carpet and Rug Institute. All four major fiber producers, Dupont, Allied, Monsanto, and
BASF, have contributed to the program by recognizing and using IICRC Certified
Senior Carpet Inspectors when expert third party opinions are required.
primary missions of the Institute are to be the leading international,
independent, non-profit, certification and standard setting body within the
cleaning, inspection, and restoration industry; to set and promote high ethical
standards, and to advance communication, collaboration and technical
the Institute acts as a central conduit in the exchange of information between
all segments of the cleaning, inspection and restoration industries. The
Institute cooperates with all segments of these industries, in whatever prudent,
legal, ethical, and financial means reasonable, in order to enhance product
quality, value and service to the consumer.
addition to the primary activities within these industries, the Institute
pro-actively disseminates information to maintain industry-wide, productive,
logical and fair recommendations for the protection of the consumer, industry
workers and the environment. The Institute continues to promote the
science of cleaning and restoration.
IICRC Certified Firm agrees to:
Present a professional image, including but not limited to, appearance,
grooming, equipment, attire, and attitude.
Maintain an awareness of and knowledge about all IICRC-approved and
published industry standards.
Seek and promote education and training in my firm to enhance
Have an IICRC Certified Technician present on all job sites. The assigned
technician(s) must be certified in all categories of services being performed on
the job site for which the IICRC offers certification, and must perform or
supervise the job site work. A good
faith exception to this requirement will apply for new certified firms for a
period of one year from obtaining Certified Firm status, provided that a
documented continuing education program is actively pursued.
Not market services as an IICRC Certified Firm in categories for which
the firm does not have IICRC Certified Technicians currently on staff.
If the firm loses a technician from their staff who is the only IICRC
Certified Technician in the firm in a category that the Certified Firm is
advertising or providing services, the firm agrees to replace the IICRC
Certified Technician in that category as soon as possible, within no later than
12 months, or stop advertising certified status in that category.
Notify consumers if a technician certified in the category of work to be
performed is not present on the job site performing or supervising the job site
Present accurate information to the public and consumers.
Be truthful; provide service that results in high levels of customer
satisfaction; be prompt; conduct business with honesty, integrity, and fairness;
build consumer confidence in the industry; and promote good relations with
Do not engage in false or deceptive marketing practices including use of
misleading price information commonly referred to as “bait-and-switch”
tactics. This includes A) not offering one price in an advertisement and then
increasing the price for the advertised service once the technician gets to the
job; and B) advertising a low-priced service to lure or “bait” consumers,
then inducing them to buy or “switch” to a higher-priced service by
disparaging or refusing to provide the less-expensive advertised service.
Avoid confusing or misleading consumers by providing accurate information
to them about prices, services and products.
Comply with governmental rules and regulations.
Avoid conflicts of interest and the appearance of conflicts of interest.
Agree to Better Business Bureau or similar arbitration to resolve
disputes, and accept the conclusion and recommendations of the arbitration.
Use the IICRC name, logo, certification marks, and trademarks only in the
manner authorized and approved by the IICRC.
Respond to consumer complaints in a timely fashion and comply with the rules, policies, and procedures of the IICRC.
©2005 Clayton Shull
All rights reserved