What is an IICRC Senior Carpet Inspector


IICRC INSPECTORS 

 

IICRC SENIOR CARPET INSPECTORS

 

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) Senior Carpet Inspector is the highest level of achievement in the carpet industry.  Senior Carpet Inspectors are qualified to give an expert opinion on all carpet related problems.  Certified Senior Carpet Inspectors must complete 40-56 hours of classroom study, pass a comprehensive examination, both written and practical, and submit a minimum of ten inspection reports for review by their peers.  In addition, they must adhere to the IICRC Code of Ethics. 

 

IICRC Carpet Inspectors are recognized by all major carpet industry Trade Associations including the Carpet and Rug Institute.  All four major fiber producers, Dupont, Allied, Monsanto, and BASF, have contributed to the program by recognizing and using IICRC Certified Senior Carpet Inspectors when expert third party opinions are required. 

 

THE IICRC MISSION

 

The primary missions of the Institute are to be the leading international, independent, non-profit, certification and standard setting body within the cleaning, inspection, and restoration industry; to set and promote high ethical standards, and to advance communication, collaboration and technical proficiency.

 

Further, the Institute acts as a central conduit in the exchange of information between all segments of the cleaning, inspection and restoration industries.  The Institute cooperates with all segments of these industries, in whatever prudent, legal, ethical, and financial means reasonable, in order to enhance product quality, value and service to the consumer.

 

In addition to the primary activities within these industries, the Institute pro-actively disseminates information to maintain industry-wide, productive, logical and fair recommendations for the protection of the consumer, industry workers and the environment.  The Institute continues to promote the science of cleaning and restoration.

 

IICRC CODE OF ETHICS

 

The IICRC Certified Firm agrees to:

 

1.        Present a professional image, including but not limited to, appearance, grooming, equipment, attire, and attitude.

2.        Maintain an awareness of and knowledge about all IICRC-approved and published industry standards.

3.        Seek and promote education and training in my firm to enhance proficiency.

4.        Have an IICRC Certified Technician present on all job sites. The assigned technician(s) must be certified in all categories of services being performed on the job site for which the IICRC offers certification, and must perform or supervise the job site work.  A good faith exception to this requirement will apply for new certified firms for a period of one year from obtaining Certified Firm status, provided that a documented continuing education program is actively pursued.

5.        Not market services as an IICRC Certified Firm in categories for which the firm does not have IICRC Certified Technicians currently on staff.  If the firm loses a technician from their staff who is the only IICRC Certified Technician in the firm in a category that the Certified Firm is advertising or providing services, the firm agrees to replace the IICRC Certified Technician in that category as soon as possible, within no later than 12 months, or stop advertising certified status in that category.

6.        Notify consumers if a technician certified in the category of work to be performed is not present on the job site performing or supervising the job site work.

7.        Present accurate information to the public and consumers.

8.        Be truthful; provide service that results in high levels of customer satisfaction; be prompt; conduct business with honesty, integrity, and fairness; build consumer confidence in the industry; and promote good relations with affiliated industries.

9.        Do not engage in false or deceptive marketing practices including use of misleading price information commonly referred to as “bait-and-switch” tactics. This includes A) not offering one price in an advertisement and then increasing the price for the advertised service once the technician gets to the job; and B) advertising a low-priced service to lure or “bait” consumers, then inducing them to buy or “switch” to a higher-priced service by disparaging or refusing to provide the less-expensive advertised service.

10.     Avoid confusing or misleading consumers by providing accurate information to them about prices, services and products. 

11.     Comply with governmental rules and regulations.

12.     Avoid conflicts of interest and the appearance of conflicts of interest.

13.     Agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusion and recommendations of the arbitration.

14.     Use the IICRC name, logo, certification marks, and trademarks only in the manner authorized and approved by the IICRC.

Respond to consumer complaints in a timely fashion and comply with the rules, policies, and procedures of the IICRC.

Source:  www.iicrc.org  


©2005 Clayton Shull

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