REPAIR: Heavy soiling


Comment: This is a case where the claimant said the discoloration was due to a water damage.  However testing revealed that even areas not affected by water damage had a similar condition.  The claimant felt the carpet was not cleanable.  Field testing of one part of the discoloration revealed a soil transfer to a clean, white cotton cloth.  Using a small portable water extraction machine, it was possible to clean the carpet (see photo on right side) to achieve a higher appearance level.  

Tip:  Carpet should be cleaned at least one time per year, depending on use activities and other factors. In some cases, especially certain commercial enterprises, carpet may need to be cleaned as often as every week.  

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