REPAIR: Heavy Soil


Comment: Here is a case where the claimant thought the carpet was defective. No matter how often it was cleaned, and by whom, it still remained soiled. Test cleaning using specialty cleaning solutions were able to prove to the claimant that there was very heavy soiling on the carpet pile.  In a restaurant people can carry soils from the outdoors and also drop food and drinks on the carpet. Soils can be retransferred or "spread around" the traffic areas. An appropriate walk-on mat is critical for capturing and holding onto outdoor soils as people walk in of the streets, as well as professional cleaning on shorter time intervals -- perhaps weekly instead of monthly. 

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